TERMS & CONDITIONS
Cancelling an Order
You have the right to return an order for any reason for up to 14 days from the day you receive your goods. You must inform us in writing of your intention to return your goods, then return the goods unused and safely packaged within 21 days.
You are responsible for the cost incurred by returning the goods. We will refund the purchase price to you within 30 days of your cancellation notice, and on receipt of the goods, but we reserve the right to charge any reasonable costs we incur in connection with the return of the goods.
HOWEVER PLEASE NOTE, we are unable to refund the cost of CUSTOMISED GUEST SOAP ORDERS.
Returning Damaged or Faulty Goods
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
The Highland Craft Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Highland Craft Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2012.
WHAT WE COLLECT
We may collect the following information:
contact information including email address
demographic information such as postcode
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the registered office address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at firstname.lastname@example.org. We will promptly correct any information found to be incorrect.